Terms and Conditions

General conditions for package travel

These conditions govern the contractual relationship between SKIERS.dk ApS (hereinafter the travel organiser) and the customer (hereinafter the traveller) who purchases a package tour or a single travel service. The agreement is entered into and performed in accordance with the Danish Package Travel Act (Act no. 1666 of 26 December 2017 on package travel and linked travel arrangements).

We sell both package tours and single travel services, including ski instructor courses. We therefore draw your attention to the fact that some clauses in these conditions only apply to the purchase of a package tour.

This concerns the following clauses, which are also marked “applies only to the purchase of a package tour” in the table of contents and in the headings:

• 5.1 Transfer of the package tour

• 6.2.2 Cancellation in the event of acts of war etc.

• 11. Jurisdiction and choice of law
• 14. Guarantee with the Danish Travel Guarantee Fund

For your trip to qualify as a package tour, it must include at least two of the following travel services:

Accommodation

• Hotel, cabin, apartment, mobile home, hostel, camping cabin etc.

Transport

• Flight, coach, train, ferry etc.

Tourist service

• Boat hire

• Significant add-ons in relation to the overall product, for example:

• Ticket/admission

• Race number

• Lift pass

• Ski hire

• Bicycle hire

• Luggage transport from A to B

• Yoga course

• Green fee

Car hire

• Hire of a car, motorhome, large motorcycle or other motor vehicle

Several services may be combined, but it is important that the services are booked and paid for at the same time or within 24 hours in order to be defined as a package tour.

If the services are not purchased together, the conditions for package tours do not apply.

A package tour lasting less than 24 hours is only covered by the fund if it includes accommodation - regardless of the price.

The exception is all sailing where the traveller does not sail the vessel themselves but is transported (presumably according to a pre-arranged sailing schedule). Here it is not necessary to combine several services, as this form of travel is in itself categorised as a package tour.

1. Conclusion of the agreement

1.1 Entering into the agreement

An agreement to purchase a trip between the traveller and the travel organiser is concluded and binding on both parties once the offer is accepted by the traveller.

The offer is accepted by the traveller when payment is made on the travel organiser’s website. Prior to this, the traveller has received and accepted these general conditions by ticking a confirmation box.

The travel organiser sends a written offer to the traveller together with these general conditions. The traveller accepts the offer in writing before the deadline stated in the offer. If the traveller does not accept the offer before this deadline, the travel organiser is no longer bound by the offer.

The traveller may accept the travel organiser’s offer by telephone. Before the traveller accepts, the travel organiser informs the traveller of the relevant terms of the agreement and of where the traveller can find these general conditions. The agreed terms and these general conditions are sent to the traveller after the agreement has been concluded by telephone. The traveller pays the deposit or the full price of the trip.

By giving clear notice to the traveller, the travel organiser may determine that the agreement is only considered concluded upon the traveller’s timely payment of the price of the trip or a deposit as stated in the agreement. The traveller will have received these general conditions before that time.

The person who books the trip, and thereby enters into the agreement with the travel organiser, is regarded as the main booker. All changes and any cancellation must be made by the main booker. Fellow travellers who wish to make a change to the trip must therefore do so via the main booker. The main booker is responsible for being contactable with important information (for example a change of flight times) via the contact details provided to the travel organiser when booking the trip.

1.2 Travel documents

After the agreement has been concluded, the travel organiser sends the travel documents (for example a travel certificate, an order confirmation, an invoice and/or an itinerary) to the traveller without undue delay.

Travel documents and other correspondence between the traveller and the travel organiser, including but not limited to changes to the trip, are sent to the postal address, email address or other form of contact that the traveller used when entering into the agreement.

The traveller is furthermore obliged to provide the contact details necessary for the travel organiser to contact the traveller both before and during the trip.

If the traveller does not receive the travel documents within 72 hours, the traveller must contact the travel organiser immediately. If the traveller has provided an email address, the traveller must first check the spam filter.

Upon receipt, the traveller is obliged to review the travel documents and “practical information” (see section 4.3) and to react immediately towards the travel organiser if the information does not match what was agreed. This includes any special arrangements based on the traveller’s particular requests, which must appear in the travel documents in order to be valid.

2. Price and payment

2.1 Price

The price of the trip is a so-called “total price”, meaning that it includes all mandatory taxes, duties, costs and any surcharges relating to the services the traveller has purchased from the travel organiser. A mandatory booking and travel guarantee fund fee of DKK 99 per person is added to all bookings, which among other things secures the guarantee through the Danish Travel Guarantee Fund.

At the destinations, local fees, admission charges and duties may be charged which it is not possible to collect when the agreement is concluded, as these payments relate directly to local rules or to the use of additional services beyond what is stated in the agreement.

The total price of the trip appears on the traveller’s order confirmation/invoice. If changes occur to the specific trip or to the assumptions behind it as a result of circumstances on the traveller’s part, this may result in a change of price, and additional payment may be charged.

The order confirmation/invoice will state how many people the trip applies to. Unless otherwise stated, costs for passports, visas, vaccinations, insurance and the like are not included in the price, and responsibility for these rests with the traveller.

In connection with ski instructor courses and visa applications, embassy fees may arise which are not included.

We reserve the right to make changes beyond our control, and we accept no liability for any typographical errors.

2.2 Payment

When purchasing trips, the deposit is as standard up to 35 % of the full price of the trip, but at least DKK 2,000 per paying person.

As standard, this amount falls due for payment two days after the booking date, without further reminder. For online bookings, however, the deposit falls due immediately. Payment of the deposit is regarded as a binding registration. The balance falls due for payment 65 days before departure as standard, without further reminder. If there are fewer than 65 days between the booking date and the departure date, the entire amount falls due immediately, and the traveller’s verbal reservation is regarded as a binding registration for the trip unless expressly agreed otherwise.

Individual trips may have special payment terms with deposit rates and balance payment dates that differ from these standards. Where special payment terms apply, this will be stated for the individual trip and/or on the order confirmation.

If the traveller defaults on their part of the agreement as regards payment, this is regarded as a material breach of the agreement, and the travel organiser is entitled to terminate the agreement. In the event of termination, the travel organiser must notify the traveller without undue delay. In that case the traveller is obliged to compensate the travel organiser for its loss arising from payments made in connection with the trip where the travel organiser cannot obtain a refund of those amounts.

3. Cancellation and travel insurance

Before the agreement is concluded, the travel organiser provides the traveller with information about the option or obligation to take out insurance covering the traveller’s costs in the event of termination of the agreement (cancellation insurance) or the costs of repatriation etc. in the event of accident, illness or death (travel insurance), as well as the terms of such insurance.

The travel organiser receives commission for the sale of insurance. The traveller may contact the travel organiser to be informed of the size of the commission.

If the traveller wishes to take out cancellation insurance or travel insurance via the travel organiser, the traveller must notify the travel organiser of this before the agreement is finally concluded.

3.1 Rented equipment

The traveller is personally responsible for damage to and theft/loss of rented or borrowed equipment, including bicycles, skis etc. Insurance cannot be taken out for this.

3.2 Luggage

All luggage must be packed securely in suitcases, bags, rucksacks, ski bags or closed cardboard boxes (carrier bags and similar are refused). All luggage must be labelled with the name and address of the traveller, the main booker (contact person), as well as the destination and the accommodation. All forms of transport have luggage restrictions - it is the traveller’s responsibility to enquire about this with the travel organiser. Bulky luggage such as folding bicycle trailers, prams, pushchairs, pulks, sledges and the like may only be brought by prior agreement with the travel organiser and usually for a fee.

On departure and at any coach changes, the traveller is responsible for ensuring that all luggage is loaded or checked in, and the traveller must also ensure that the luggage is taken off the coach at the destination, or collect the luggage from the baggage belt when travelling by air. The travel organiser is not responsible for theft and similar in relation to luggage when it is not in the travel organiser’s custody or under direct supervision. Electronics such as cameras, and other valuable items such as jewellery, instruments, securities and the like must not be placed in checked luggage but must be carried as hand luggage. The travel organiser recommends that the traveller ensures they have insurance with sufficient luggage cover, as compensation for delayed, lost or damaged luggage is often limited to relatively low amounts. The traveller should check their own insurance arrangements. The traveller may take out insurance through the travel organiser.

3.3 Lost property

A search for lost luggage is carried out against a fee of DKK 100. For forwarding lost property, a fee of DKK 100 plus postage is charged to cover these costs.

4. The traveller’s general obligations

4.1 Passport, visa and health formalities (including vaccinations)

The traveller must hold a valid passport with at least six months’ validity at the end of the trip, as well as the documents necessary for the trip, including visas and proof of required vaccinations.

When the agreement is concluded, the travel organiser informs the traveller of passport and visa requirements, including information on the expected processing time for obtaining a visa. The travel organiser also informs the traveller of any health formalities in the form of vaccination requirements or similar, as well as other documents and conditions necessary for the trip. Special rules for entry and exit apply to certain countries. Where this is the case, it will appear from the agreement. The traveller may contact the travel organiser for further information about these rules.

The travel organiser’s information about passport and visa requirements is based on the rules for Danish citizens. If the traveller does not hold a Danish passport or holds dual citizenship, the traveller must inform the travel organiser of this so that the traveller can receive the correct advice and guidance, including a referral to the relevant authorities. See in this connection www.um.dk and www.ssi.dk. Travellers from other countries should also consult the authorities of their own country.

4.2 Persons with reduced mobility

The travel organiser’s marketing material will state whether the trip is generally suitable for persons with reduced mobility. Before the agreement is concluded, the traveller may also ask the travel organiser to provide precise information about the suitability of the trip in relation to the traveller’s needs. A condition for such a request is that the traveller provides the travel organiser with all necessary and relevant information about the traveller’s needs.

4.3 Names on travel documents

The traveller is responsible for ensuring that the names appearing on their travel documents and bookings are identical to the full name stated in the traveller’s passport. If the traveller becomes aware of discrepancies between travel documents and passport, the traveller must notify the travel organiser immediately, and the travel organiser will attempt to correct the error. If the discrepancy is due to circumstances on the traveller’s part, any costs involved will be borne by the traveller. If changes are not possible, the traveller cannot hold the travel organiser liable.

4.4 Timely attendance

Where the traveller is unable to arrive in time for the booked travel service, the traveller must contact the supplier in question and inform them of the later arrival. If the traveller does not reach a satisfactory solution with the supplier, the traveller must contact the travel organiser. If the traveller fails to contact the supplier and/or the travel organiser, the reservation will be cancelled by the supplier, and the traveller will not be able to use the reservation or obtain a refund for it.

If flight tickets form part of the trip, these must be used in the correct order. If the traveller does not use the flight tickets in the correct order, the airline will cancel the remaining flight segments. The traveller therefore cannot use only individual segments of a flight journey. For example, the traveller cannot use only a return flight.

The traveller must complete any check-in in accordance with the times and places for latest check-in on the outbound and return journeys stated in the itinerary or by other clear instruction. The traveller is responsible for drawing attention to themselves in the check-in queue if the traveller anticipates that they will not be able to complete check-in within the stated times.

The traveller must keep informed about return travel times by checking, well before the return journey, whether changes have been made or announced to the return travel time stated in the travel documents. Notice of such changes will be given to the traveller individually or by notice at a pre-agreed location by either the travel organiser, its representatives or the travel organiser’s subcontractors.

The traveller must keep continuously updated about departure points and times for the transport included. This may be done, for example, by checking information screens immediately after arriving at an airport and contacting airport staff in case of doubt about which terminals or gates the flight departs from. Terminal and gate changes occur frequently and are beyond the travel organiser’s control. In such situations, the traveller cannot make any claim against the travel organiser.

4.5 Rules of conduct

The traveller must comply with the rules of conduct that apply to all of the trip’s subcontractors, such as hotels, airports, means of transport etc.

The traveller must behave in such a way that fellow travellers do not feel inconvenienced. In serious or repeated cases, inappropriate behaviour may result in the traveller being excluded by the travel organiser or its representatives from further participation in the trip. In such cases the traveller is responsible for their own repatriation and the costs arising from it. In the event of exclusion, the traveller is not entitled to receive any form of refund of the price of the trip.

The travel organiser is not liable in respect of the exercise of public authority, including but not limited to intervention or action by the police towards the traveller in connection with the traveller’s inappropriate behaviour. In such situations the traveller is personally responsible for any costs incurred, and the traveller cannot make any claim against the travel organiser, nor will the traveller be entitled to a refund of the price of the trip.

4.6 Failure to comply

If the traveller does not comply with the requirements regarding passports, visas, health formalities, stating the correct name on travel documents and reviewing these, the rules on timely attendance and the rules of conduct, the traveller cannot make any claim against the travel organiser, the agent or the subcontractor of the trip for the consequences, defects, inconvenience or loss caused by the traveller’s failure to comply with their general obligations.

4.7 Specifically for boat hire

As a traveller it is your obligation to:

• a) bring the necessary sailing certificates/documents, insurance etc. b) comply with the rules of conduct and instructions given by the base staff and the local authorities. c) notify the boat base immediately in the event of grounding or an accident.

Night sailing and towing assistance are not permitted. During the voyage, the hirer is always welcome to contact the base for any assistance as well as advice and guidance.

5. Changes to the concluded agreement

5.1 Transfer of the package tour (applies only to the purchase of a package tour)

The traveller may transfer the trip to another person against a fee of DKK 2,000 if there are more than 65 days until departure, or against a fee of DKK 3,000 if there are fewer than 65 days until departure. Notice of transfer must be given to the travel organiser on a durable medium no later than seven days before the start of the trip. Notice after this time means that the traveller loses the right to transfer the package tour.

Transfer can only take place if the person to whom the package tour is transferred meets the necessary conditions and requirements for completing the trip stated by the travel organiser when the agreement was concluded, including passport, visa and health requirements.

The right to transfer the package tour may be restricted wholly or partly by the travel organiser if the transfer is not possible as a result of the subcontractor’s terms. Restrictions on the right of transfer will always be clearly stated in the traveller’s travel documents.

In this connection, the traveller’s attention is drawn to the fact that the vast majority of flight tickets included in package tours cannot be changed or refunded once booked (“non-refundable” tickets).

The traveller’s travel documents will state if the flight ticket or the other travel services cannot be changed or refunded. If the package tour contains such travel services, the price of the travel services subject to the restrictions mentioned will be lost if a trip is to be changed after booking.

The transferor of the package tour and the person to whom the package tour is transferred are jointly and severally liable for payment of any outstanding amounts and costs arising from the transfer.

5.2 Price changes

After the agreement has been concluded, the travel organiser may make changes to the agreed price of the trip if changes occur in:

• the price of carrying passengers as a result of costs of fuel or other energy sources,

• taxes, duties or fees for the travel services of the trip imposed by a third party not directly involved in delivering the trip,

• exchange rates of significance to the trip.

These changes are calculated according to the worked examples below:

Agreed price

Calculation

New price

DKK 3,000

Of which fuel surcharge:

DKK 200

Increase in fuel surcharge:

DKK 50

DKK 200 + DKK 50

DKK 3,050

DKK 3,000

Of which taxes and duties:

DKK 500

Increase in taxes and duties:

DKK 100

DKK 500 + DKK 100

DKK 3,100

DKK 3,000

Settled at exchange rate

3.00

Rate change:

3.00 to 3.10

(DKK 3,000 / 3.00) × 3.10

DKK 3,100

If part of the price of the trip is settled in a currency other than DKK, this amount or its share of the total price will appear on the invoice. Foreign currencies used to calculate the price of the trip will appear on the invoice, stating the currency designation, its exchange rate and the date of the rate applied.

In the event of changes to the price of the trip, the travel organiser notifies the traveller of price increases and price reductions. Notification must be given on a durable medium and no later than 20 days before departure. The price may be increased by a maximum of 8 % of the price of the trip. If the increase exceeds 8 % of the price of the trip, the traveller is entitled to terminate the agreement.

In the event of a price reduction as a result of changes to the above circumstances, the traveller is entitled to a price reduction corresponding to the fall in price caused by the changes. In this connection the travel organiser is entitled to deduct costs associated with the repayment to the traveller.

5.3 The traveller’s changes to the package tour

If the traveller wishes to make changes to the trip, they must contact the travel organiser as soon as possible. If it is possible for the travel organiser to change the trip, the traveller must bear the additional costs resulting from the changes. The travel organiser is not obliged to make changes to the trip.

If the traveller wishes to make changes that the travel agency cannot accommodate within the existing agreement, the change will - if the traveller maintains the wish to have the trip changed - be regarded as a cancellation of the trip, cf. section 6.2, and a new booking.

5.4 The travel organiser’s changes to the package tour before the start of the package tour

5.4.1 Insignificant changes

Before the start of the trip, the travel organiser is entitled, without liability, to make insignificant changes to the trip without the traveller’s consent. The traveller is obliged to accept such changes if the travel organiser clearly informs the traveller of the changes in question before the start of the trip and without undue delay.

5.4.2 Other changes

If, before the start of the trip, the travel organiser either:

• makes significant changes to the trip,

• or cannot deliver specific services that the traveller has requested and that the travel organiser has agreed to deliver,

• or increases the price of the trip by more than 8 %,

the traveller has the following rights:

• the traveller may terminate the agreement and receive a refund of the amounts paid in respect of the trip,

• or, if the travel organiser offers it, the traveller may take part in a replacement trip.

The travel organiser is obliged to contact the traveller without undue delay and inform them of the significant changes, as well as of any effect they may have on the price of the trip.

In its communication, the travel organiser sets a reasonable deadline by which the traveller must inform them of their decision, and also states that the consequence of not meeting this deadline is that the traveller is deemed to have accepted the changes covered by 5.4.2.

In certain situations the traveller may be entitled to compensation if they have suffered a financial loss as a result of the above significant changes, unless the cause is due to unavoidable and extraordinary circumstances.

5.4.3 The traveller’s participation in ski, cycling, hiking and similar activities

The traveller’s participation in activities that are physically demanding and subject to changeable weather takes place at their own risk.

The travel organiser’s representative may, and alone has the right to, decide on changes to the programme. Changes may be decided on the grounds of weather or other external circumstances, circumstances relating to a participant, or similar matters. Such changes cannot be regarded as a defect in the trip. If the planned programme of a group activity cannot be carried out as described because of circumstances relating to a participant, the travel organiser may ask that participant to refrain from taking part in the activity, or from those parts of the activity which the participant’s circumstances prevent from being carried out as planned.

Weather-related and other unforeseen events that necessitate changes to the service offered because the services offered cannot be used as intended cannot be regarded as a defect in the trip.

6. Termination of the agreement

6.1 Right of withdrawal

No right of withdrawal applies to the purchase of the trip, cf. sections 18(2)(1) and 7(2)(5) of the Danish Consumer Contracts Act, which exempt passenger transport from the scope of that Act.

6.2 Cancellation of the package tour

6.2.1 Standard cancellation terms

The traveller may cancel the trip before the start of the trip in accordance with the standardised cancellation terms below:

• On cancellation after the deposit has been paid but before the due date for the balance payment, a cancellation fee corresponding to the deposit amount is retained.

• On cancellation after the due date for the balance payment, the amount paid is not refunded. The same applies in the event of late attendance or failure to appear at the place of departure.

The due date for the balance payment will appear on the order confirmation sent by email.

Upon request, the traveller may receive an explanation of the size of the cancellation fee.

6.2.2 Cancellation in the event of acts of war etc. (applies only to the purchase of a package tour)

The traveller may cancel a package tour before the start of the package tour without paying a fee if unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity which significantly affect the delivery of the package tour or the carriage of passengers to the destination.

In order for the traveller to cancel without paying a fee, the unavoidable and extraordinary circumstances in question must, on an objective assessment, make it impossible to travel safely to the destination, for example on the basis of guidance or statements from the Danish Ministry of Foreign Affairs, the health authorities etc. See www.um.dk and www.ssi.dk.

In the event of fee-free cancellation, the traveller is entitled to a full refund of the price of the trip but is not entitled to any further compensation from the travel organiser.

However, the right to fee-free cancellation does not apply if the customer knew or ought to have known of the event in question when the agreement was concluded, or if the event was otherwise generally known.

If the traveller cannot cancel free of charge under the above, the ordinary cancellation rules apply, cf. section 6.2.

For round trips, the traveller is only entitled to cancel the part of the package tour that takes place in the area advised against. However, if that part of the package tour constitutes a significant part of the package tour, the traveller is entitled to cancel the trip in full.

6.2.3 Timing of refunds and calculation of the cancellation fee

Refunds of amounts under clauses 6.2.1 and 6.2.2 must be made no later than 14 days after the traveller’s cancellation of the trip, and the fee for an individual cancellation is therefore also calculated no later than at that time in relation to the possibility of reselling the cancelled travel services.

6.3 Termination by the travel organiser

6.3.1 Termination due to insufficient participation

If completion of the trip is conditional upon a certain minimum number of participants, this will appear from the travel organiser’s marketing material or elsewhere in the contractual basis. It will also state the minimum number of participants required, or a minimum occupancy percentage, before the trip goes ahead, as well as when this number must be reached at the latest before the start of the trip.

If the necessary number of participants is not reached before the stated time, the travel organiser may terminate the agreement for the trip without liability. The travel organiser notifies the traveller of the termination of the agreement before the deadline stated in the agreement, but no later than:

• 20 days before the start of the trip if the duration of the trip is more than six days,

• 7 days before the start of the trip if the duration of the trip is between two and six days, or

• 48 hours before the start of the trip if the duration of the trip is less than two days.

6.3.2 Termination due to unavoidable and extraordinary circumstances

The travel organiser may also terminate the agreement for a trip without liability if the travel organiser is prevented from performing the agreement because of unavoidable and extraordinary circumstances, and the travel organiser notifies the traveller of the termination of the agreement without undue delay and before the start of the trip.

In the above termination situations, the traveller receives a refund of the amounts paid for the trip no later than 14 days after the termination, and the traveller will have no claim to compensation.

7. Defects and complaints

If a defect is discovered after the start of the trip - en route or at the destination - the traveller must complain about the defect immediately after discovering it to the travel organiser, its representative at the destination or to the subcontractor concerned.

If the travel organiser’s representative or subcontractor cannot or will not remedy the defect, or does not in the traveller’s opinion remedy it satisfactorily, the traveller must complain directly to the organiser.

The traveller must ensure that the complaint is recorded by the travel organiser’s staff and/or subcontractors on site - for example by a note in a hotel log or in another written form. In addition, the traveller should obtain a receipt for the complaint.

If the travel organiser offers to remedy the defect, the traveller cannot demand a proportionate reduction or terminate the agreement, provided the remedy is carried out within a reasonable time and without cost or significant inconvenience to the traveller.

If remedy is not carried out in accordance with this, or if remedy cannot be required because it would cause the organiser disproportionate costs or significant inconvenience, the traveller may demand a proportionate reduction in the price of the trip or terminate the agreement. If the defect has caused significant inconvenience to the traveller, the traveller may in addition be entitled to compensation for this, unless the defect is due to circumstances that exempt the travel organiser from liability.

If the traveller fails to complain as described above, this will have consequences for the traveller’s right subsequently to invoke the defect and to obtain compensation.

8. Limitations of the travel organiser’s liability

The airlines have direct responsibility for the correct performance of the transport under the Warsaw and Montreal Conventions, EU Regulations 889/2002 and 261/2004 and the Danish Air Navigation Act.

The travel organiser limits its liability to the monetary limits in force at any time as set out in the Warsaw and Montreal Conventions (carriage by air), the Athens Convention and EU Regulation 392/2009 (carriage by sea) and the COTIF Convention and EU Regulation 1371/2007 (carriage by rail). The travel organiser’s liability can therefore not exceed the amount applicable to the carriers with direct responsibility for the carriage.

The applicable SDR rate (XDR) can be found at www.nationalbanken.dk.

The limits on maximum compensation under the Warsaw and Montreal Conventions are set at:

• Death or personal injury of passengers: 113,100 SDR - if the airline can prove that it has not acted negligently or improperly, or if the incident is due to the negligent or improper conduct of a third party.

• Damage caused by delay to passenger transport: 4,694 SDR

• Destruction, loss, damage or delay of luggage: 1,131 SDR

The limits on maximum compensation under the Athens Convention and EU Regulation 392/2009 are set at:

• Death or personal injury of passengers: 250,000 SDR to 400,000 SDR - depending on the cause of the injury and the fault shown by the carrier.

• Destruction, loss or damage of hand luggage: 2,250 SDR

• Destruction, loss or damage of vehicles, including luggage in or on the vehicle: 12,700 SDR - the carrier is only liable for damage caused by fault on its part.

• Destruction, loss or damage of luggage other than hand luggage and vehicles: 3,375 SDR

So-called “valuables” are not compensated under these rules.

The limits on maximum compensation under the COTIF Convention and EU Regulation 1371/2007 are set at:

• Death and personal injury of passengers: 175,000 SDR

• Loss of or damage to items: 1,400 SDR

• Total or partial loss of a vehicle: 8,000 SDR

• Damage to items left in the vehicle: 1,400 SDR - the carrier is only liable for damage caused by fault on its part.

If the carrier’s liability is not limited by other EU legislation or international conventions, the travel organiser limits its liability to three times the total price of the trip.

9. Bringing claims after the end of the trip

Claims for compensation and/or a proportionate reduction in the price of the trip - as a result of defects that have been properly complained about and that have not been remedied by the travel organiser - must be brought against the travel organiser within a reasonable time after the end of the trip. Otherwise the traveller loses the right to bring a claim against the travel organiser.

The traveller may complain to the travel organiser by email: [email protected] (please state the order number).

10. Right of set-off when paying compensation

When submitting a complaint to the travel organiser, the traveller must state whether the traveller has also applied for compensation from the carrier on the basis of EU regulations on passenger rights and liability in passenger transport and under the international conventions that also govern this matter.

If the traveller has received compensation from the carrier, the travel organiser is entitled to set off the compensation the traveller has received from the carrier.

11. Jurisdiction and choice of law (applies only to the purchase of a package tour)

If agreement on a claim for compensation and/or an amount etc. cannot be reached by complaining to the travel organiser or the agent, the traveller may bring the complaint before the Danish Package Travel Complaints Board (Pakkerejse-Ankenævnet), Røjelskær 11, 3rd floor, DK-2840 Holte, Denmark.

The website of the Package Travel Complaints Board is www.pakkerejseankenaevnet.dk.

Complaints to the Package Travel Complaints Board may also be submitted via the European online dispute resolution platform at http://ec.europa.eu/consumers/odr/. The travel organiser’s email address for this purpose is [email protected].

As a result of its membership of the Association of Danish Travel Agents, the travel organiser is obliged to comply with decisions of the Package Travel Complaints Board, unless the board of the association grants an exemption from this requirement because the decision is to be brought before a Danish court, cf. the association’s articles.

All disputes and disagreements that may arise from the formation and/or performance of a given agreement, and that cannot be resolved between the parties alone or by the Package Travel Complaints Board, must - if the parties wish to bring the matter forward - be brought before the Danish national courts for final decision and will be subject to Danish law, unless otherwise provided by Regulation 1215/2012 and the Rome Convention of 1980.

12. Agency reservation

The travel organiser acts solely as an agent for certain trips and products, including the ski instructor course itself, flight tickets without accommodation and others. It will be clearly stated in the contractual basis from the travel organiser whether an agency reservation applies. For products where the travel organiser acts as an agent, the travel conditions and terms of business of the supplier in question apply alongside the travel organiser’s conditions. The supplier’s conditions will always be referred to in the contractual basis.

13. Special terms regarding ski instructor courses and the job guarantee

13.1 Job guarantee and ski instructor training

• Application and booking - At SKIERS.dk ApS we work with a job guarantee. SKIERS.dk ApS reserves the right to confirm the booking finally only after the recruitment process. Should the buyer not be allocated a place, the buyer will receive a full refund of the deposit; this does not include any insurance purchased or costs of visa applications.

• Job guarantee - SKIERS.dk ApS secures the buyer a job at a ski school abroad. The job guarantee means that SKIERS.dk ApS guarantees the buyer employment at a foreign ski school, provided you pass your ski instructor course with our partner. The foreign ski school will have a number of terms of employment and will explain how work is organised at the ski school/workplace. The terms of employment include working hours, pay, lift pass, accommodation and insurance, and may vary from destination to destination. Accommodation is normally deducted from wages. In some places payment is made for the lift pass, which will be stated, and the pay will be adjusted to this cost.

• Changes to or termination of the employment contract have nothing to do with SKIERS.dk ApS and are solely a matter between the buyer as employee and the ski school as employer. SKIERS.dk ApS therefore cannot guarantee the buyer a specific number of working hours at a ski school or be held liable in this respect. In addition, SKIERS.dk ApS cannot be held liable for expectations regarding working hours, pay, accommodation or anything else relating to the terms of employment.

• Once we have departed, the stay you have paid for begins, consisting of the ski instructor course, transport, accommodation, dinner, lift pass, introduction programme etc. This programme is not refunded after the trip has started, nor if changes or possible cancellation occur due to pandemic rules, lockdowns, quarantine etc.

13.2 If you do not pass the ski instructor examination

If the buyer does not pass the ski instructor course, the SKIERS.dk ApS job guarantee lapses, and the buyer therefore cannot demand a job at a ski school. However, in certain cases it may be possible to be employed at a ski school anyway and to take a re-examination later in the season. Costs of re-examination and other expenses or fees in this respect must be borne by the buyer. If you have questions about the job guarantee, the buyer may always contact SKIERS.dk ApS.

• The buyer’s responsibility - It is your responsibility to be ready and well prepared for the ski instructor course, and to have the expected and sufficient language skills and skiing level. SKIERS.dk ApS cannot be held liable for a failed examination/course and thereby a lapsed job guarantee.

• The responsibility of SKIERS.dk ApS - SKIERS.dk ApS helps the buyer obtain a ski instructor qualification and subsequently a job at a ski school abroad. This means that you are not employed by SKIERS.dk ApS, but that SKIERS.dk ApS merely assists the buyer with contact to the ski instructor training and the ski schools that become the employer. SKIERS.dk ApS therefore has no responsibility as an employer. This means that any responsibility SKIERS.dk ApS may have ends when the ski instructor training is completed.

SKIERS.dk ApS cannot be held liable if your employment cannot be carried out because of, for example: too little snow, no guests, bankruptcy of the ski school or other external circumstances such as pandemics, natural disasters and the like.

Your responsibility during the stay

The buyer is obliged to follow the guidelines given by SKIERS.dk ApS. You are obliged to arrive on time both at departure and on the return journey. In addition, you are obliged to comply with all rules and rules of conduct given by SKIERS.dk ApS or their partners, such as the training provider, coach company, hotel etc. If you breach these rules or rules of conduct, SKIERS.dk ApS may charge the full amount of the trip and may exclude the participant from the trip, after which the return journey is at the buyer’s own expense.

Purchase of and participation in the trip in question presupposes that you are familiar with the information provided, such as the travel certificate, itineraries and any information about the country/destination. You are expected to be familiar with political, health-related and natural/climatic conditions in the country of travel.

The buyer is personally responsible for a valid passport, visa and various vaccinations that may be required. Where you want more information than has been provided by SKIERS.dk ApS, the country’s embassy or the state serum institute may be contacted. The buyer bears the costs and expenses that may arise from shortcomings in the above formalities. The buyer is personally responsible for illness, accidents and other events arising during transport/the trip. The buyer bears the costs of, for example, medical assistance, hospital stays, emergency repatriation and the like. During all kinds of transport and throughout the trip, you are responsible for your own luggage. All participation is at your own risk. If you have questions about anything before departure, please contact SKIERS.dk ApS.

13.3 Travel guidance for business travel

A SKIERS stay as a ski instructor is a business-related trip, as you take part in a qualifying state-recognised course that gives access to teaching and working as a ski instructor in Austria, Japan and Canada. This means that you are not a tourist, as you do not return home before March/April, but settle and work in the country on equal terms with the local population.

SKIERS does NOT cancel the trip even if individual countries are designated orange, red or go into lockdown, provided it is still possible to run the course and practically possible to travel to the country.

13.4 Agency reservation regarding ski instructor stays

Ski instructor in AUSTRIA

The ski instructor training - The ski instructor course is held in cooperation with associations such as Snowsport Tirol / Tiroler Skilehrerverband in Austria. During the instructor training you will receive theoretical and practical teaching in English or German. Regardless of the association, on passing the examination you will be an officially certified instructor and able to teach beginners and lightly advanced skiers.

Ski instructor in CANADA

The ski instructor training - The ski instructor course is held in cooperation with YES Improvement in Whistler, Canada. During the instructor training you will receive theoretical and practical teaching in English. Regardless of the association, on passing the examination you will be an officially certified instructor and able to teach beginners and lightly advanced skiers. SKIERS.dk ApS can only confirm the job finally after the YES Improvement recruitment process.

Ski instructor in JAPAN and other locations

The ski instructor training - The ski instructor course is held in cooperation with a ski instructor association. During the instructor training you will receive theoretical and practical teaching in English, German or Danish. Regardless of the association, on passing the examination you will be an officially certified instructor and able to teach beginners and lightly advanced skiers.

SKIERS.dk ApS cannot be held liable for complaints, errors, defects or claims in connection with the delivery of the training. Such complaints can only be directed to the ski instructor association/agent used, where any compensation must also be sought.

14. Guarantee with the Danish Travel Guarantee Fund (applies only to the purchase of a package tour)

In the event of its insolvency, the travel organiser has provided a guarantee for the refund of the traveller’s payments with:

Rejsegarantifonden (the Danish Travel Guarantee Fund), Røjelskær 11, 3rd floor, DK-2840 Holte, Denmark.

Membership number 3338

15. SKIERS Peace of Mind Guarantee (optional purchase)

By purchasing the SKIERS Peace of Mind Guarantee, the traveller obtains an extended right to cancel their training and travel programme without further fees and without having to state a reason.

Cancellation deadlines:

• Written cancellation must be received by SKIERS no later than the day before the due date of the first instalment after the deposit, at 23:59. The date is shown on the booking form and in the confirmation.
• The Peace of Mind Guarantee is only offered on programmes that have an instalment after the deposit.

Cancellation is made in writing to [email protected] and is deemed received once SKIERS has confirmed receipt.

In the event of timely cancellation, all amounts paid to SKIERS in respect of the programme are refunded within 14 days. The price of the Peace of Mind Guarantee itself is not refunded, and the same applies to the price of any cancellation insurance purchased, as the insurance took effect at the time of booking.

The guarantee does not cover external costs incurred by third parties - for example independent flight bookings, visa costs or equipment. Only amounts paid directly to SKIERS are refunded.

The Peace of Mind Guarantee must be purchased at the same time as the booking, is paid together with the deposit and applies per traveller. After the deadline has passed, the ordinary cancellation terms apply, cf. section 6.2.